Refund Policy
Last updated: January 26, 2026
1. Right of Withdrawal
If you are a consumer in the European Union, you have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day of the conclusion of the contract.
2. Exercise of the Right of Withdrawal
To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement (e.g., a letter sent by post or email). You may use the model withdrawal form below, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
3. Effects of Withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.
We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
4. Exceptions to the Right of Withdrawal
You may not withdraw from the contract if the digital content was not supplied on a tangible medium and you have given your explicit consent to begin the performance of the contract before the end of the withdrawal period and you have acknowledged that you will lose your right of withdrawal once the performance has begun.
However, if you have given your explicit consent to begin the performance of the contract before the end of the withdrawal period, you may still withdraw from the contract within 14 days of the conclusion of the contract, provided that you have not received the full performance of the contract.
5. Refund Processing
Once we receive your withdrawal request, we will process your refund within 14 business days. The refund will be issued to the original payment method used for the purchase.
Please note that refunds may take additional time to appear in your account depending on your payment provider.
6. Contact for Withdrawals
To exercise your right of withdrawal, please contact us at [email protected] with your order details and reason for withdrawal.
7. Model Withdrawal Form
(Complete and return this form only if you wish to withdraw from the contract)
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),
Ordered on (*)/received on (*):
Name of consumer(s):
Address of consumer(s):
Date:
(*) Delete as appropriate
8. Questions About Refunds
If you have any questions about our refund policy or need assistance with a refund request, please contact us at [email protected].